From sign-in to check-out, our handy guide is here to help!

You can find it here: Quick Start Guide

• BASOLAN:
  The Basolan process is carried out on wool tops prior to spinning in a modified backwasher system using Basolan, a special chemical which modifies the structure of the wool fibre. 
  The process imparts a degree of anti-felting which renders knitted garments easily hand-washable
   

• MERCERIZED:
  Mercerized Merino treatments make Merino wool even softer and more luxurious, ideal for next-to-skin wear. The Mercerized treatment process imparts a degree of anti-felting which renders knitted garments machine washable.
   

• NATURETEXX PLASMA: 
  Dry process treatment using electricity and air to deliver machine washable Merino wool. Alternative to chlorine-based treatments that is GOTS, OEKO-TEX® and bluesign® certified. www.naturetexxplasma.com
   

• TOAL EASY CARE: 
  Total Easy Care Merino garments are all machine-washable, and suitable for tumble-drying. The Wool is treated with Chlorine followed by the application of a resin, which encapsulates the scale structure of the wool fiber.
   

• X-CARE®: 
  Chlorine free anti-shrink treatment using a process of treating wool fibres with eco-friendly substances to deliver washable Merino wool. The treatment is bluesign® approved and GOTS certification. X-CARE is available in 2 version: X-CARE HW (hand washable), X-CARE MW (machine washable)

• SINGLE 
  The ring spinning technology provides the widest range of the yarn. The twist may be different depending on the product application and the counts that can be spined. The single yarns could be used directly or could be twisted 2-ply or multi-ply.
   
• TWISTED
  Conventional yarn two or more ply. Twisting gives the yarn an increased strength, regularity, compensates for thin and thick places that are natural of the yarn.
   
• CORE-SPUN
  With Core-Spun we spin staple fibers around a base of filament, creating a covering of staple fibers over the inner filament core. The yarn has excellent elasticity and resistance.
   
• BETA-SPUN 
  Beta-Spun technology involves filament which is wrapped around a roving made by staple fibers. Hight performance abrasion and optimal pilling grade, less hairiness, top resistance
   
• X-COMPACT
  The yarn produced this way has better and uniform yarn formation hence reduction in yarn hairiness and improved strength and elongation, better pilling performance.
   
• SIRO-SPUN
  Yarn made by two rovings with parallel fibers ply together. soft, clean effect, good performance.
   
• SIRO-CORE
  Stretch yarn made by two rovings spun together with elastane filament in the middle. Soft, clean  effect, good performance. The yarn has elasticity and  resistance.

• WOOL: 
  Wool fiber is obtained from the fleece of sheep. 100% natural, renewable and biodegradable, Merino wool is famous all over the world for its softness, resistance, versatility and performance. Thanks to its versatility, Merino wool is used both for luxury fashion and for sports and performance items as well as for accessories and household items.
   
• CASHMERE:
  Cashmere is a precious fiber, is obtained from the hair of goat Hircus. The hand feel of this fiber is soft, silky and velvety, it gives a warm and soft sensation.
   
• MOHAIR:
  Mohair is a luxury fiber, it is obtained from the hair of the Angora goat. The mohair fiber has exceptional characteristics of resistance, has a long wear life and at the same time has an incredible silky refinement, has a precious shine effect.
   
• ALPACA:
  Alpaca is a luxury fiber, it is obtained from the hair of a camelid that lives mainly in the Peruvian Andes. The fiber is known for its extraordinary insulation properties, as well as for his silky touch and for his particular lightness, brilliance and softness.
   
• SILK: 
  Silk is a natural protein fiber, produced by cocoons. It’s main characteristics are softness, brilliance and pleasantness to the touch.
   
• POLYAMIDE: 
  Polyamide is a synthetic fiber  (sometimes known as nylon), it is durable, very light and elastic.
   
• ACRYLIC: 
  Acrylic is a synthetic fibres. Acrylic is lightweight, soft, and warm.
   
• POLYPROPILENE:
  Polypropylene is a synthetic fiber. PP is a water-repellent and very light fiber. 
   
• ELASTANE: 
  Elastane is a synthetic filament widely used to elasticize fabrics. After various stretching cycles it recovers its initial length.
   
• POLYESTER: 
  Polyester is a synthetic fiber. Polyester fibers have excellent tenacity and resilience, high resistance to abrasion, creases and heat, a high modulus of elasticity, minimal moisture recovery and good resistance to chemical and physical agents.
   
• VISCOSE: 
  Viscose is a cellulose man-made  fiber. It is a shiny and resistant fiber; it feels very soft to the touch
   
• LYOCELL:
  Lyocell (tencel) is a man-made fiber, produced from cellulose pulp. The main features are excellent resistance, good breathability and moisture absorption.
   
• LINEN:
  Linen is a natural cellulosic fiber extracted from the stem of the flax plant. The fibers are strong, are fresh to the touch, the look is shiny.  

To ensure a fast delivery of goods, we accept the following payment methods:  
 

• Credit Card 
  VISA or MasterCard credit card are accepted and you can place the order with these cards.
   
• PayPal
  PayPal payment is accepted.
  Even if you don't possess a credit card, you can follow the instructions to create a PayPal account and link it directly with your bank account so that you can pay online orders.
   
• Credit Line
  According to commercial agreements and your purchase volume and history, you might have been granted a Credit Line for a certain amount.
  If you have an active Credit Line, this option will be automatically enabled for you.
  In case of insufficient credit availability, you can still proceed with your order paying with credit card or PayPal.

We plan to introduce even more payment methods for the future for your ease to place your orders.

Our yarns come in different types of cartons:

SG12: 60 x 40 x 40 cm - 16 cones / 18kg average weight

SG24: 60 x 80 x 40 cm - 24 cones / 36kg average weight

SG20: 35 x 80 x 35 cm - 20 cones / 20kg average weight 

Make-ups

PaCo 4'20 - standard paper cone for dyed and greige yarns

Dye Co 4'20 - standard plastic cone for greige yarn 

Cyl Dye - cylindric plastic cone for greige yarns

Handling surcharge is applied for quantities of less than 20 kg per order line.

Handling surcharge costs detailed at checkout are effective, corresponding to the amount that will be invoiced.

Return orders can only be processed within 15 days after invoicing of the order.

Please follow the steps below to generate the return order request:

1. Login with your credentials

2. Open order history page

3. Search the order referring to the article(s) to be returned

4. Open Order Detail by clicking View Order Detail button

5. Click on Return Order Request link in top right corner

6. Select the article(s) and quantity to be returned

7. Choose required return reason and specify return reason in the “remarks” field  to proceed

8. Enter Account Holder, IBAN number and Swift Code to proceed

9. Validate the details and click on Complete button to generate a pdf file

10. Send PDF file to customer support e-mail: ecommerce@suedwollegroup.it

Cannot find what you need in our Help Area?

Get in touch with our customer support

1. Write us an email

2. Need direct help?
Call us via Microsoft Teams or dial +39 015 2546815
(Available 9 - 12:30 am | 14 - 17:30 pm CET)
or
schedule a call here

Yarns are sold with a specific conditioned weight.
 

We add up extra kilograms to your order to allow our people in the warehouse picking the correct quantity of conditioned yarn.

An example:

• the order is 10 kg of yarn
• the system adds 2 kg to your order
• we prepare for you 10,47 kg of yarn
• the extra amount for the 1,53 kg will not be charged to you.

This system allows us to serve you in the most precise way possible, by invoicing to you only the true conditioned weight.

We thank you in advance for your understanding.

All shipments are organized from 95032 Hof, Germany.

Shipping costs detailed at checkout are effective, corresponding to the amount that will be invoiced.

DESTINATIONS IN GERMANY AND ALL EUROPE

Economy and Express services are available:

1. Economy service

Economy deliveries in Germany take place in 24/48 hours from shipment.

Economy deliveries in Europe take place in 48/120 hours from shipment.

We will charge 

• 0,50 €/kg for each article up to 200kg 
• free of charge for each article above 200kg

2. Express service

Express deliveries in Germany take place in 24/48 hours from shipment.

Express deliveries in Europe take place in 24/72 hours from shipment.

Get your shipment done in the fastest way possible.

Full shipment costs will be applied to your order.

WORLDWIDE DELIVERIES

We reach all destinations in the world with  UPS express saver

Full shipment costs will be applied to your order.

We ship DAP duty unpaid.

You can choose a different delivery address during checkout. Simply click on the “change” link in the Shipping Address section, and select the desired address.

If the desired address is not present on the list, or you wish to add / remove / edit any delivery address, please contact us and we will apply the requested changes.

Packing list and invoice will be automatically send to you via email, the day of the shipment.

Tracking number for UPS and Dachser will also be forwarded to your e-mail and is noted on you deliverynote

For any inquire, please contact us.

• Colour may differ from original yarn shades depending on technical circumstances and lighting conditions.